Shipping Policy

Welcome to Easybrainz. We strive to ensure your shopping experience is transparent, seamless, and fully supported from checkout to delivery and beyond.

1. Shipping Policy

Free Global Delivery

We are proud to offer Free Standard Shipping on almost all orders across the globe, ensuring that customers in major regions—including the USA, Canada, the United Kingdom, Australia, and over 25 additional countries—receive free delivery on their purchases.

Processing & Shipping Timeline

  • Order Processing: Orders are carefully reviewed, packed, and dispatched from our fulfillment centers within 1–3 business days.

  • Transit Times:

    • USA, UK, Canada & Australia: Typically 5–10 business days after dispatch.

    • International & Extended Regions: Typically 7–14 business days after dispatch.

  • Shipment Tracking: As soon as your order ships, a tracking number and link are emailed to you so you can monitor your package's progress right to your doorstep.

  • Customs & Import Duties: Depending on the destination country, local customs fees, import duties, or taxes may apply upon delivery. These charges are the responsibility of the recipient.

2. Return & Exchange Policy

We stand by the quality of our products and want you to be completely satisfied.

30-Day Doorstep Return Window

  • 30-Day Returns: You have 30 calendar days from the exact date your package is delivered to your door to initiate a return.

  • 14-Day Exchanges: If you need a different size, color, or alternative item, we offer an exchange policy within 14 days of delivery.

  • Eligibility Requirements: To qualify for a return or exchange, items must be unworn/unused, in their original condition, and sent back in their original packaging with all tags attached.

Step-by-Step Return Process

  1. Contact Us: Email our support team to request your return or exchange authorization.

  2. Pack Your Item: Securely pack the eligible merchandise in its original packaging along with your order details.

  3. Ship Back: Send the package to our designated return address provided by our support team.

  4. Refund Issuance: Once the return is received, inspected, and approved, your refund will be processed back to your original payment method within a few business days.

3. Customer Support & Contact Information

We are here to help with any questions regarding tracking, order modifications, shipping updates, or returns. Reach out to us through any of the channels below: